AIX

Terms & Conditions

Effective Date: [DD/MM/YYYY]
Last Updated: [DD/MM/YYYY]

Welcome to [Website/App Name].

These Terms and Conditions govern your access to and use of our website, mobile application, products, and services operated by [Company Name].

By accessing our website, creating an account, placing an order, or using our services, you agree to be bound by these Terms and Conditions, our Privacy Policy, Shipping Policy, Return and Refund Policy, Cancellation Policy, and any other policies displayed on our website.

If you do not agree with these Terms, please do not use our website or services.

1. Definitions

For the purpose of these Terms:

  • “Company,” “we,” “our,” or “us” means [Company Name].
  • “Website” means [Website URL].
  • “User,” “customer,” “you,” or “your” means any person who visits, accesses, registers, or purchases from our website.
  • “Products” means goods, items, or services listed for sale on our website.
  • “Order” means a request placed by you to purchase products from our website.
  • “Seller” means [Company Name] or any third-party seller, if applicable.
  • “Payment Provider” means third-party payment gateway or payment service provider used to process payments.

2. About Us

[Company Name] is an e-commerce business that sells [mention product categories, e.g., clothing, electronics, home decor, beauty products, grocery items, accessories, etc.].

Business Name: [Company Name]
Website: [Website URL]
Email: [Support Email]
Phone: [Phone Number]
Business Address: [Full Business Address]
GSTIN: [GST Number, if applicable]

3. Eligibility to Use the Website

By using this website, you confirm that:

  • You are at least 18 years old, or you are using the website under the supervision of a parent or legal guardian.
  • You are legally capable of entering into a binding agreement.
  • The information you provide is true, accurate, and complete.
  • You will use the website only for lawful purposes.

We reserve the right to refuse access, suspend accounts, cancel orders, or terminate services if we believe a user has violated these Terms.

4. User Account

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and complete registration details.
  • Keep your login details confidential.
  • Update your account information when necessary.
  • Be responsible for all activities under your account.
  • Inform us immediately if you suspect unauthorized access to your account.

We are not responsible for any loss or damage resulting from your failure to protect your account credentials.

We may suspend or terminate your account if we find false information, misuse, fraud, suspicious activity, or violation of these Terms.

5. Product Information

We try to display product information as accurately as possible, including:

  • Product name
  • Description
  • Images
  • Price
  • Size
  • Color
  • Material
  • Quantity
  • Availability
  • Delivery estimate
  • Warranty details, if any

However, we do not guarantee that product descriptions, images, colors, sizes, or other details will always be completely accurate, error-free, or identical to the actual product.

Product colors may appear different depending on your screen, device, display settings, lighting, or photography.

If you receive a product that is significantly different from its description, you may contact us according to our Return and Refund Policy.

6. Product Availability

All products are subject to availability.

We reserve the right to:

  • Limit product quantity.
  • Stop selling any product.
  • Change product details.
  • Cancel unavailable products from an order.
  • Refuse or cancel orders due to stock errors.

If a product becomes unavailable after you place an order, we may cancel that item and issue a refund, or contact you for an alternative option.

7. Pricing and Taxes

All prices listed on the website are shown in [Currency, e.g., INR/USD].

Prices may include or exclude taxes depending on your region and applicable law. Any applicable taxes, shipping charges, handling fees, or convenience fees may be shown during checkout before you place the order.

We reserve the right to change product prices at any time without prior notice.

If a product is listed at an incorrect price due to a technical error, typing mistake, system issue, or pricing error, we reserve the right to cancel the order and refund any amount paid.

8. Offers, Discounts, and Coupons

We may provide discounts, coupons, wallet credits, referral benefits, or promotional offers from time to time.

These offers may be subject to:

  • Validity period
  • Minimum order value
  • Product/category restrictions
  • User eligibility
  • One-time use limits
  • Geographic restrictions
  • Stock availability

We reserve the right to modify, pause, withdraw, or cancel any offer at any time without prior notice.

Misuse of coupons, fake referrals, multiple accounts, or fraudulent transactions may result in cancellation of benefits, orders, or accounts.

9. Orders

When you place an order, you are making an offer to purchase the selected products.

An order is considered accepted only when we confirm it by email, SMS, WhatsApp, app notification, or order confirmation page.

We reserve the right to accept, reject, cancel, or limit any order for reasons including:

  • Product unavailability
  • Payment failure
  • Incorrect pricing
  • Incorrect product information
  • Incorrect shipping address
  • Suspected fraud
  • Bulk purchase abuse
  • Technical error
  • Violation of these Terms

If we cancel an order after payment has been made, we will initiate a refund according to our Refund Policy.

10. Payment

We may accept payments through:

  • Credit card
  • Debit card
  • UPI
  • Net banking
  • Wallets
  • Cash on Delivery, if available
  • EMI, if available
  • Other payment methods shown at checkout

Payments are processed by third-party payment providers such as [Razorpay/Stripe/PayPal/PayU/Cashfree/etc.].

We do not store your full card number, CVV, UPI PIN, net banking password, or other sensitive payment credentials.

You agree that:

  • You are authorized to use the selected payment method.
  • Payment information provided by you is accurate.
  • We may cancel your order if payment is not successful.
  • Payment gateway charges, if any, may be non-refundable depending on the provider’s policy.

11. Cash on Delivery

If Cash on Delivery is available, it may be subject to:

  • Location availability
  • Order value limit
  • Product eligibility
  • User account history
  • Verification call or OTP
  • Additional COD charges

We reserve the right to disable Cash on Delivery for certain users, products, pin codes, or orders.

If you refuse multiple COD orders without valid reason, we may restrict your account from using COD in the future.

12. Shipping and Delivery

Shipping and delivery will be handled according to our Shipping Policy.

Delivery timelines are estimates only and may vary due to:

  • Product availability
  • Delivery location
  • Courier delays
  • Weather conditions
  • Natural disasters
  • Strikes
  • Government restrictions
  • Incorrect address
  • Customer unavailability
  • Other circumstances beyond our control

We are not responsible for delays caused by courier partners, incorrect information provided by you, or events beyond our reasonable control.

You must provide complete and accurate shipping details. If delivery fails due to incorrect address, wrong phone number, or customer unavailability, additional shipping charges may apply.

13. Order Tracking

After your order is shipped, we may provide tracking details through email, SMS, WhatsApp, app notification, or your account dashboard.

Tracking updates are provided by courier partners and may not always update in real time.

14. Delivery Inspection

At the time of delivery, you should check the package condition.

If the package appears damaged, tampered with, opened, or leaked, you may refuse delivery or record proof such as photos or videos.

For damaged, missing, or incorrect products, you must contact us within [24/48/72 hours] of delivery with:

  • Order ID
  • Photos or videos of package/product
  • Invoice copy
  • Description of the issue

Claims made after the specified period may not be accepted.

15. Cancellation Policy

You may request order cancellation before the order is shipped or processed.

Cancellation may not be possible if:

  • The order has already been shipped.
  • The product is customized or personalized.
  • The product is made-to-order.
  • The product is perishable.
  • The order is already packed or dispatched.
  • The product is marked non-cancellable.

We reserve the right to cancel orders due to:

  • Product unavailability
  • Pricing error
  • Payment issue
  • Fraud suspicion
  • Delivery restrictions
  • Violation of these Terms

Refunds for cancelled orders will be processed according to our Refund Policy.

16. Return, Replacement, and Refund Policy

Returns, replacements, and refunds are handled according to our Return and Refund Policy.

Products may be eligible for return or replacement only if:

  • The product is damaged.
  • The wrong product was delivered.
  • The product is defective.
  • The product is missing parts.
  • The product is significantly different from the description.
  • The return request is made within the allowed return window.

Products may not be eligible for return if:

  • The product was used, damaged, washed, altered, or tampered with.
  • Original packaging, tags, labels, accessories, or invoice are missing.
  • The return window has expired.
  • The product is personal care, hygiene-related, food, digital, customized, or non-returnable.
  • The issue is caused by misuse or improper handling.

Refunds may be issued to the original payment method, store wallet, bank account, or any other method decided by us.

Shipping charges, COD charges, gift wrapping charges, payment gateway charges, or convenience fees may be non-refundable unless required by law or specifically stated in our policy.

17. Warranty

Some products may come with a manufacturer warranty, seller warranty, or no warranty.

Warranty details, if any, will be mentioned on the product page or invoice.

Warranty does not usually cover:

  • Physical damage
  • Misuse
  • Water damage
  • Unauthorized repair
  • Normal wear and tear
  • Accidental damage
  • Damage caused by improper installation or handling

For manufacturer warranty claims, you may need to contact the manufacturer or authorized service center directly.

18. Product Reviews and User Content

You may be allowed to post reviews, ratings, comments, images, questions, or feedback.

By submitting content, you grant us a non-exclusive, royalty-free, worldwide right to use, display, reproduce, modify, publish, and distribute your content for website, marketing, and business purposes.

You agree not to post content that:

  • Is false, misleading, abusive, or defamatory.
  • Contains offensive, hateful, or illegal material.
  • Violates intellectual property rights.
  • Contains spam or promotional links.
  • Contains personal information of others.
  • Is unrelated to the product or service.

We reserve the right to edit, reject, hide, or remove any user content at our discretion.

19. Prohibited Activities

You agree not to:

  • Use the website for illegal purposes.
  • Create fake accounts.
  • Place fraudulent orders.
  • Misuse coupons, offers, referrals, or wallet credits.
  • Interfere with website security.
  • Attempt unauthorized access to our systems.
  • Copy, scrape, crawl, or extract website data without permission.
  • Upload malware, viruses, or harmful code.
  • Post abusive, obscene, or misleading content.
  • Violate any applicable law or third-party rights.
  • Use another person’s account or payment method without authorization.

Violation of this section may result in order cancellation, account suspension, legal action, or reporting to authorities.

20. Intellectual Property

All content on this website, including logos, designs, text, graphics, images, videos, icons, product layout, software, source code, and trademarks, belongs to [Company Name] or its licensors.

You may not copy, reproduce, modify, distribute, sell, rent, publish, or use our content without written permission.

You may use the website only for personal and lawful shopping purposes.

21. Third-Party Links and Services

Our website may contain links to third-party websites or services, including:

  • Payment gateways
  • Courier tracking pages
  • Social media platforms
  • Analytics providers
  • Marketing tools
  • Partner websites

We are not responsible for the content, privacy practices, terms, security, or actions of third-party websites or services.

You should review third-party terms and privacy policies before using their services.

22. Privacy

Your use of our website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, share, and protect your personal information.

By using our website, you agree to our Privacy Policy.

23. Electronic Communications

When you use our website, place an order, or contact us electronically, you agree to receive communications from us through:

  • Email
  • SMS
  • WhatsApp
  • Phone call
  • App notification
  • Website notification
  • Account dashboard

These communications may include:

  • Order confirmation
  • Payment updates
  • Shipping updates
  • Delivery updates
  • Refund updates
  • Account alerts
  • Policy updates
  • Promotional offers, where permitted

You may opt out of promotional communications, but transactional messages may still be sent.

24. Accuracy of Information

You agree to provide true, accurate, current, and complete information.

We are not responsible for issues caused by incorrect information provided by you, including:

  • Wrong delivery address
  • Incorrect phone number
  • Wrong email address
  • Incorrect billing details
  • Failed delivery
  • Delayed refund
  • Failed communication

You are responsible for updating your account information when necessary.

25. Limitation of Liability

To the maximum extent permitted by law, [Company Name] shall not be liable for:

  • Indirect, incidental, special, or consequential damages.
  • Loss of profit, revenue, data, or business.
  • Delay in delivery caused by third parties.
  • Product misuse by the customer.
  • Technical errors, website downtime, or service interruption.
  • Unauthorized access caused by user negligence.
  • Third-party service failures.
  • Events beyond our reasonable control.

Our total liability for any claim related to an order shall not exceed the amount paid by you for that specific order.

Nothing in these Terms will limit any rights that cannot be excluded under applicable law.

26. Disclaimer

The website and services are provided on an “as available” and “as is” basis.

We do not guarantee that:

  • The website will always be available.
  • The website will be error-free.
  • Product information will always be completely accurate.
  • Delivery will always happen within estimated timelines.
  • The website will be free from viruses or harmful components.
  • All products will meet your expectations.

You use the website at your own risk.

27. Indemnity

You agree to indemnify and hold harmless [Company Name], its owners, employees, directors, agents, partners, and service providers from any claims, losses, damages, liabilities, costs, or expenses arising from:

  • Your use of the website.
  • Your violation of these Terms.
  • Your violation of any law.
  • Your misuse of products.
  • Your infringement of third-party rights.
  • Fraudulent or unauthorized activity from your account.

28. Force Majeure

We shall not be responsible for failure or delay in performance caused by events beyond our reasonable control, including:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • War
  • Riots
  • Strikes
  • Government restrictions
  • Internet failures
  • Payment gateway failures
  • Courier disruptions
  • Power outages
  • Cyberattacks
  • Any other event beyond our control

29. Grievance and Complaint Redressal

If you have any complaint, concern, or dispute regarding our products or services, you may contact our customer support or grievance officer.

Grievance Officer Name: [Name]
Designation: [Designation]
Email: [Grievance Email]
Phone: [Phone Number]
Address: [Business Address]

We will try to acknowledge and resolve complaints within a reasonable time according to applicable law and our internal policy.

30. Suspension or Termination

We may suspend or terminate your access to the website or your account if:

  • You violate these Terms.
  • You provide false information.
  • You misuse offers or coupons.
  • You engage in fraud or suspicious activity.
  • You abuse customer support.
  • You violate applicable laws.
  • You harm our business, website, users, or partners.

Termination does not affect our right to recover dues, damages, or take legal action.

31. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time.

Updated Terms will be posted on this page with a revised “Last Updated” date.

Your continued use of the website after changes means you accept the updated Terms.

You should review this page regularly.

32. Governing Law

These Terms shall be governed by and interpreted according to the laws of [Country/State].

For example, if your business is in India, you may write:

These Terms shall be governed by and interpreted according to the laws of India.

33. Jurisdiction

Any dispute arising from these Terms, website use, products, orders, payments, shipping, returns, or refunds shall be subject to the courts located in [City, State, Country], unless otherwise required by applicable law.

Example:

Any dispute shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal, India.

34. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue to remain valid and enforceable.

35. No Waiver

If we do not enforce any right or provision under these Terms, it does not mean we waive that right.

We may enforce our rights at any time.

36. Assignment

You may not transfer or assign your rights or obligations under these Terms without our written permission.

We may transfer or assign our rights and obligations to another company, affiliate, successor, or business partner as part of business operations, merger, acquisition, or sale of assets.

37. Contact Information

If you have questions about these Terms and Conditions, please contact us:

Company Name: [Company Name]
Email: [Support Email]
Phone: [Phone Number]
Address: [Full Business Address]
Website: [Website URL]

Optional Checkout Agreement Text

You can add this near your checkout button:

By placing this order, I confirm that I have read and agree to the Terms and Conditions, Privacy Policy, Shipping Policy, Cancellation Policy, and Return and Refund Policy.

Optional Account Signup Agreement Text

You can add this on your signup page:

By creating an account, you agree to our Terms and Conditions and Privacy Policy.

Optional Footer Policy Links

Add these links in your website footer:

  • Terms and Conditions
  • Privacy Policy
  • Shipping Policy
  • Return and Refund Policy
  • Cancellation Policy
  • Cookie Policy
  • Contact Us
  • About Us
  • FAQ
  • Payment Security
  • Grievance Officer / Complaint Contact